BOB for e-commerce stores
A customer asking “where’s my order” at 11pm should not have to wait until morning. BOB answers order and shipping questions instantly, and follows up at the moments that actually move a sale forward.
What should I hand over first?
Section titled “What should I hand over first?”Start with order support: BOB answers status, shipping, and return questions from your real order data.
- Connect your store or order system, see Connect an external API if it is not in the integrations catalog.
- Open Chat with Bob: “When a customer asks about an order, look it up and give them the real status, shipping time, and tracking link.”
- Upload your shipping, return, and exchange policies to the Knowledge base in Teach Bob.
What else do stores hand over next?
Section titled “What else do stores hand over next?”- Re-engage cold leads, reframed as an abandoned-cart nudge with a real reason to come back.
- Send a review request once an order has been delivered.
- Answer FAQs 24/7 for sizing, materials, and policies, any hour a customer is browsing.