Answer FAQs 24/7 with your knowledge base
You upload the documents that already answer your customers’ questions, price lists, FAQs, policies, and BOB reads them and quotes them back accurately, any time someone asks, day or night.
What can I upload?
Section titled “What can I upload?”PDF, Word (.docx), or plain text (.txt, .md) files, up to 50 documents, in the Knowledge base section of Teach Bob.
How do I set this up?
Section titled “How do I set this up?”- Open Teach Bob and scroll to Knowledge base.
- Drop your files, or click to upload: price lists, FAQs, service menus, policies, anything a customer might ask about.
- Open Chat with Bob and test it: ask the exact question a customer would ask, and confirm the answer matches your documents.
- Update the documents any time your prices or policies change, BOB always answers from the latest version.
Does BOB just recite the document, or does it actually understand it?
Section titled “Does BOB just recite the document, or does it actually understand it?”It understands it. Ask a question in different words than the document uses, BOB still finds the right answer and quotes it back in its own voice, not a copy-paste of the file.
What if a question is not covered in my documents?
Section titled “What if a question is not covered in my documents?”Tell BOB, in Teach Bob, how to handle what it does not know, for example, escalate to you, or say it will check and follow up. See Configure your AI employee.