Follow up after a missed call
You set up BOB to message a customer right after a missed call, so the moment you could not pick up never becomes a lead you simply lost. A text within seconds keeps the conversation alive while a voicemail often does not get a reply for hours.
How do I set this up?
Section titled “How do I set this up?”- Open Chat with Bob and describe the job, for example: “If I miss a call, text the number on WhatsApp right away: apologize, ask how you can help, and offer to book a time if it’s urgent.”
- Tell BOB your tone and what counts as “urgent” enough to prioritize.
- Connect your calendar if you want BOB to offer a booking directly, see Book meetings from WhatsApp.
Does this work with any phone system?
Section titled “Does this work with any phone system?”The follow-up message goes out on WhatsApp regardless of how the call came in. If you connect a calling provider like Twilio, BOB can also call back directly, see Make BOB call your leads.
What should the message say?
Section titled “What should the message say?”Keep it short and human: acknowledge the missed call, ask what they need, and offer a next step. BOB writes in your voice once you have set that up in Configure your AI employee.