Send appointment reminders
You set up BOB to message customers ahead of their appointment, confirm they are still coming, and offer to reschedule if not, cutting down the no-shows that quietly cost every appointment-based business money.
How does BOB know when to remind someone?
Section titled “How does BOB know when to remind someone?”It reads the same calendar you booked the appointment on, connect it once in Connected apps. See Connect an external API if you use a tool other than Google Calendar.
How do I set this up?
Section titled “How do I set this up?”- Connect your calendar in Connected apps, if you have not already for booking meetings.
- Open Chat with Bob and describe the job, for example: “The day before every appointment, message the customer on WhatsApp to confirm, and offer to reschedule if they can’t make it.”
- Tell BOB how far ahead to remind (a day before, a few hours before, or both) and what to say if someone wants a new time.
Does this replace booking, or work alongside it?
Section titled “Does this replace booking, or work alongside it?”Alongside it. Set up booking meetings first if you have not, reminders work off the same calendar.
What happens if someone reschedules?
Section titled “What happens if someone reschedules?”BOB checks your calendar for a new open time, offers it, and updates the booking, the same way it handles a first-time booking request.